Facilities are available for entrants wanting to sell tickets for their events through the Buxton Opera House Box Office. There is a £10 charge for this facility per event which is payable to Buxton Festival Fringe and will be added during the online entry process.
The Fringe Ticket Sales Manager is available before and throughout the Fringe to deal with any queries and is your contact point for the Ticket Sales Service.
Buxton Opera House sells tickets in person at the box office, over the phone and also online. Unless delivery arrangements have been made, tickets must be collected from the Buxton Opera House which may be some distance from the performance venue. Tickets sold and paid for but not collected will remain at Buxton Opera House for collection by the customer. Box office sales will continue up to the time of performance but Internet sales will cease at close of business on the day before the performance. Any unpaid reservations will also be voided at that time.
Please note that Buxton Opera House does not provide E-Tickets. Experience has shown that some internet buyers arrive at the performance, relying on the email confirmation of purchase (which is not an E-Ticket) for admission. It is of couse up to the entrant whether to grant admission on the strength of the email but please be aware that if the tickets have also been collected, admission could be granted twice on one sale which could lead to overbooking and loss of revenue.
Online sales (only) attract a £1 per ticket charge which is levied by the third party service provider and online tickets will therefore cost the customer £1 more than face value.
Whichever method the customer uses to purchase tickets (in person, by phone, or online), they do not pay any extra credit/debit card surcharges, which are deducted from sales proceeds. Card surcharges currently can vary between 4.5% and 10%.
The Ticket Sales Service does not have to be your exclusive point of sale so entrants are responsible for (a) deciding the number of tickets out of the total capacity that are allocated to Buxton Opera House and (b) ensuring that the venue is not overbooked.
Information about cumulative tickets sales (to the close of business the night before) are available every day from approx 10am. You may enquire at the Fringe Desk or log in to the Fringe Website and follow the OH Sales link. Please be aware that this is a daily update and that the figures are NOT realtime through the day. Please also be aware that Buxton Opera House will continue to offer tickets to the limit of their allocation throughout the day of performance. It is crucial that you plan your allocation carefully and you limit your direct sales to comply with that allocation.
If an unexpected pattern of ticket selling emerges (ie: more Buxton Opera House than Direct or vice versa), you have the opportunity to adjust your ticket allocation (in either direction) to the Buxton Opera House (by contacting the Fringe Ticket Sales Manager) once per performance. Adjustments may take up to 24 hours to take effect so the timing of your decision should be considered carefully.
Buxton Opera House will reconcile all ticket sales during the fortnight after the end of the Festival and Festival Fringe and then remit the full amount of ticket sales (less card charges where they apply) direct to entrants.
To use this service please read the following conditions and then enter the required extra information on the online entry form. Once again, please note Buxton Opera House Fringe Ticket Sales Service can only cater for one venue per Fringe entry.
Participants must deal with all matters relating to this service through the Fringe Ticket Sales Manager. Under NO circumstances should Fringe entrants attempt to deal directly with Buxton Opera House Box Office - contravention of this simple rule may result in termination of your facility as Buxton Opera House Box Office administration is fully extended during the Festival and cannot deal with individual Fringe entrants. The Fringe Ticket Sales Manager will deal with any queries and/or problems on your behalf.
To find out about tickets sold, entrants should simply log in to the Fringe website and click on the OH Sales link towards the top of the page. Information on the tickets sold will also be available on the Fringe Desk during the Fringe and from the Fringe Ticket Sales Manager before that.
Tickets may be posted to customers (if the order has been received in sufficient time and the postage paid / SAE received) but otherwise all tickets must be collected from the Buxton Opera House which may be some distance from the performance venue. Tickets sold and paid for but not collected will remain at Buxton Opera House for collection by the customer. Box office sales will continue up to the time of performance but Internet Sales will cease at close of business on the day before the performance and also any unpaid reservations will be voided at that time.
Entrants are responsible for checking the capacity of their venue against sales and avoiding overbooking. Entrants should also provide an operative phone number for enquiries. The Tickets Allocation to Buxton Opera House may be adjusted once per performance by contacting the Fringe Ticket Sales Manager, NOT the Box Office. Adjustments to Opera House ticket allocation may take up to 24 hours and is limited to unsold tickets. What is sold, stays sold!
Buxton Opera House will print tickets for the Fringe Tickets they sell. Entrants do not need to supply tickets to Buxton Opera House but they are, of course, responsible for producing their own tickets for direct sales and sales on the door. NB Buxton Opera House usually does not start selling tickets for the Fringe until early June, at which point the Fringe website will display live links from each entry for online bookings.
Payment for all Fringe Ticket sales will be made by Buxton Opera House direct to entrants by Bank transfer after the end of the Fringe. The entry form asks for your bank details to facilitate this. Once again, please note that Card payment charges will be deducted by Buxton Opera House on sales as appropriate.
At all costs try to avoid cancellations and changes. Remember it is your customers you are letting down and your reputation at stake. If a performance does have to be cancelled or altered, you must contact the venue and at least one of the following: the Fringe Ticket Sales Manager, the Fringe chair on 01298 79351 or the entries co-ordinator 01298 70705 immediately. Leaving a message does not count! Make sure you have a made a positive contact with at least one of us!
Customers may be entitled to an automatic refund so the Fringe/Buxton Opera House reserves the right to deduct such refunds, recharges and fees from any amounts due to entrants and further to seek compensation from participants in respect of any financial loss arising from cancellation or alteration.
Buxton Opera House ticket sales facility is targeted at small-scale performances. For events where Buxton Opera House is allocated 150 tickets or more per performance, a small extra fee will be levied in addition to the usual £10 but that fee is a percentage of and deducted from sales revenue. Please contact the Fringe Ticket Sales Manager for details if your event requirements fall into this category.