Facilities are available for entrants wanting to sell tickets for their events through the Buxton Opera House Box Office. There is a £10 charge for this facility per event which is payable to Buxton Festival Fringe. This will be added to your entry fee during online entry. The Ticket Sales Service does not have to be your exclusive point of sale so entrants are responsible for (a) deciding the number of tickets allocated to The Opera House and (b) ensuring that the venue is not overbooked.
The Opera House sells tickets in person at the box office, over the phone and also online which uses a third party service provider. Online sales (only) attract a £1 per ticket charge which is levied by the online sales provider and online tickets will therefore cost the customer £1 more than face value. Whichever method the customer uses to purchase tickets (in person, by phone, or online), they do not pay any credit/debit card surcharges which are deducted from sales proceeds.
The Opera House will reconcile all ticket sales in the fortnight after the end of the Festival Fringe and then remit the full amount of ticket sales (less card charges where they apply) direct to entrants.
To use this service enter the required extra information on the entry form and tick the acceptance box. Please note The Opera House Fringe Ticket Sales Service can only cater for one venue per Fringe entry.
Participants must deal with all matters relating to this service through the Fringe Ticket Sales Manager. Under NO circumstances should Fringe entrants attempt to deal directly with the Opera House Box Office - contravention of this simple rule may result in termination of your facility as the Opera House Box Office administration is fully extended during the Festival and cannot deal with individual Fringe entrants. The Fringe Ticket Sales Manager will deal with any queries and/or problems on your behalf.
To find out about tickets sold, entrants should simply log in to the Fringe website and click on the OH Sales link towards the top of the page. Information on the tickets sold will also be available on the Fringe Desk during the Fringe and from the Fringe Ticket Sales Manager before that.
All Fringe Ticket Sales by the Opera House will cease at close of business on the day before the performance and information on the number of tickets sold by the Opera House will be available to entrants from the Fringe Desk/Fringe Ticket Sales Manager during the next morning. Tickets sold but not collected will remain at the Opera House for collection by the customer. Entrants are responsible for checking the capacity of their venue against sales and avoiding overbooking.
The Opera House will print tickets for the Fringe Tickets they sell. Entrants do not need to supply tickets to the Opera House but they are, of course, responsible for producing their own tickets for sale on the door. NB The Opera House usually does not start selling tickets for the Fringe until early June at which point the Fringe website will display live links from each entry for online bookings in addition to showing the bookings telephone number which is also displayed in the printed Fringe programme.
Payment for all Fringe Ticket sales will be made by the Opera House direct to entrants by Bank transfer at the end of the Fringe. The entry form asks for your details to facilitate this. Once again, please note that Card payment charges will be deducted by the Opera House on sales as appropriate.
If a performance for which Opera House Fringe Ticket Sales are offered is cancelled or altered the Fringe Ticket Sales Manager and the Fringe Desk Manager must be informed immediately. Customers may be entitled to an automatic refund so the Fringe/Buxton Opera House reserves the right to deduct such refunds, recharges and fees from any amounts due to entrants and further to seek compensation from participants in respect of any financial loss arising from cancellation or alteration.
The Opera House ticket sales facility is targeted at small-scale performances. For events where the Opera House is allocated 150 tickets or more per performance, a small extra fee will be levied in addition to the usual £10. Please contact the Fringe Ticket Sales Manager if your show requirements fall into this category.
In applying to use the Fringe Ticket Sales Service entrants are agreeing to these conditions.
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